All returns must be made within 30 days from the date the product was delivered. Returns after 30 days will not be accepted. All returns must include a Return Merchandise Authorization Number (RMA#). Without this number, we cannot accept the merchandise back to the warehouse.
All returns must include an RMA number on the package. To ensure fast service, please use the RMA return label provided.
All non-defective returns are subject to a minimum 3.5%, up to a 20% restocking fee.
Items must be in its original packaging, in new condition with all warranty cards, manuals and accessories that were provided. Incomplete items will be sent back to the customer at their your expense.
The package must be sent back to us with a carrier that can provide a tracking number. This is a must for verification purposes. Sil Micro Corp. will not be responsible for any damage or lost packages during shipping transit.
Some items cannot be returned and returns of certain products need to be made directly through the manufacturer as dictated to us by the manufacturer. Our RMA team will advise you of the return instructions for your product once we receive your RMA application form.
Sil Micro Corp. reserves the right to return any open product to the customer if the RMA number issued is for a Factory Sealed product. Customer will be responsible for any freight and shipping charges.
After 30 days from date delivered and product turns out to be defective, please contact the manufacturer for their warranty replacement. Unfortunately after 30 days, we can no longer accept a product for return even if factory sealed.
All incomplete items or information that does not match the RMA form will be returned back to the customer at their expense.
After 30 days from date delivered and product turns out to be defective, please contact the manufacturer for their warranty replacement. Unfortunately after 30 days, we can no longer accept a product for return even if factory sealed.
All shipping expenses on sending back a defective product for refund or REPLACEMENT will paid by the customer after 30 days of the date of delivery.
Sil Micro Corp. does not refund shipping charges for refund requests.
All Defective RMA return found not to be defective when tested would incur a return freight charge, which will be billed to the credit card used on the original order.
If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. We do not stock all our items in one location and therefore we need to return the entire defective product to the manufacturer for a complete replacement.
Any return for defect found not to be defective when tested will incur a return freight charge. This charge will be billed to the credit card used on the original order.
Orders Cancellations after payment is received are subject to a 3.5% payment processing fee that will be deducted from the refund.